Terms and Conditions

Last updated: 17 October 2025

1. Introduction

Welcome to The Jacket Maker (“we”, “us”, “our”).
These Terms and Conditions govern your use of our website www.thejacketmaker.shop and your purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms.
If you do not agree, please refrain from using our site or making purchases.

2. Company Information

Website Name: The Jacket Maker
Registered Address: 428 Office, 85 Dunstall Hill, Wolverhampton WV6 0SP, United Kingdom
Email: support@thejacketmaker.shop
Phone: +44 7877 184854
Customer Service Hours: Monday to Friday, 9:00 a.m. – 9:00 p.m. (UK Time)

3. Eligibility to Use

By using our website or placing an order, you confirm that you:

  • Are at least 18 years old.

  • Have legal capacity to enter into binding contracts.

  • Are using the website for lawful purposes only.

We reserve the right to refuse access or service to anyone at our discretion.

4. Our Products

We specialise in handcrafted leather jackets and related apparel.
We make every effort to ensure all product descriptions, images, and pricing are accurate. However:

  • Colours may appear differently due to monitor settings or lighting.

  • Leather is a natural material; minor variations in texture or shade are normal and do not constitute a defect.

We reserve the right to correct errors or update product information without prior notice.

5. Orders and Acceptance

When you place an order through our website, you will receive an Order Confirmation Email acknowledging your purchase.
This does not mean your order has been accepted. Acceptance occurs when we send a Shipping Confirmation Email, confirming your item has been dispatched.

We may refuse or cancel an order if:

  • The product is unavailable or out of stock.

  • We detect fraudulent or unauthorised payment activity.

  • There is an error in pricing or product information.

  • You fail to meet eligibility requirements under these Terms.

If your order is cancelled, any payment made will be fully refunded.

6. Pricing and Payment

All prices on our website are listed in British Pounds Sterling (£ GBP) and include applicable UK taxes, unless stated otherwise.
Prices may change at any time, but such changes will not affect confirmed orders.

We accept payments via secure methods including.

  • PayPal

Payment must be received in full before order processing.
We use Shopify’s encrypted payment gateway, ensuring that all transactions are protected and secure.

7. Shipping and Delivery

Shipping times and fees are outlined in our separate Shipping Policy page.
Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services, customs, or other events beyond our control.

The risk of loss or damage to goods passes to you once the order has been delivered to your address.

8. Returns, Refunds, and Exchanges

Our Return and Refund Policy governs all product returns and exchanges.

In summary:

  • Returns are accepted within 30 days of delivery for unused and unworn items.

  • Custom or personalised items cannot be returned unless faulty.

  • Customers are responsible for return shipping costs, unless the product is defective or incorrect.

Please review our full Return Policy for detailed information before initiating a return.

9. Cancellations

If you wish to cancel an order, please contact support@thejacketmaker.shop immediately.
Orders can only be cancelled before they are processed or dispatched.
Once shipped, the cancellation will be treated as a standard return.

10. Custom and Made-to-Order Items

Custom-made or personalized jackets are crafted based on your specific measurements or design requests.
Because of their personalized nature, these items are non-refundable and non-exchangeable, unless defective or incorrectly produced.

We encourage customers to review measurements carefully before confirming a custom order.

11. Intellectual Property Rights

All content on our website — including images, text, graphics, logos, videos, and designs — is the intellectual property of Be You Organics LTD or its content suppliers.

You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written permission.
Any unauthorized use may result in legal action.

12. User Accounts

You may create an account to manage your orders and preferences.
You are responsible for:

  • Keeping your login credentials secure.

  • Ensuring your account details are accurate and up to date.

  • Any activity conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

13. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

  • Our total liability for any claim shall not exceed the value of the product purchased.

  • We are not responsible for delays, delivery failures, or losses caused by third-party carriers or events beyond our reasonable control.

This does not affect your statutory rights under UK law.

14. Disclaimer of Warranties

All products are sold “as described.”
We do not warrant that:

  • The website will always be available or error-free.

  • The product will meet every specific expectation of the buyer.

Leather is a natural material; minor variations in texture, smell, or color are normal and not considered defects.

15. Force Majeure

We are not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:
natural disasters, war, strikes, pandemics, courier issues, or government restrictions.

16. Privacy and Data Protection

Your privacy is important to us.
All personal data collected during the order process is handled in accordance with our Privacy Policy

We comply with the UK GDPR and the Data Protection Act 2018.

17. Links to Other Websites

Our website may contain links to third-party websites (e.g., courier tracking, payment providers).
We are not responsible for the content or privacy practices of those sites and encourage you to review their policies before engaging with them.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on our website.
The “Last updated” date at the top of this page will always reflect the latest revision.

Your continued use of our website signifies acceptance of any updated Terms.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Business Name: Be You Organics LTD
Registration No: 15547810
Website Name: The Jacket Maker
Registered Address: UK Head Office: Office 96, 85 Dunstall Hill, Wolverhampton, United Kingdom WV6 0SR
Email:support@thejacketmaker.shop
Phone:+44 7877 184854
Customer Service Hours: Monday to Friday, 9:00 a.m. – 9:00 p.m. (UK Time)Response Time: Customer service will respond within 24 hours on business days.